Frequently Asked Questions

We charge $50.00/hour per cleaner for all one time services (moving in or out, pre-listing, deep cleaning, etc.).

INCLUDES:

– All supplies and tools

–  Licensed, bonded, insured, and WCB covered cleaning technicians, and exemplary customer service.

–  Access to your client hub where you can request new work or view your past invoices, quotes, pay invoices and much more

We charge a flat rate for all recurring cleaning services (weekly, bi-weekly, monthly). This rate is specific to your home and is determined with a quote.

Any cleans outside of Spruce Grove or Stony Plain are charged a small travel fee to cover the mileage to and from your home or location. This fee is $0.50 per kilometer from either our Stony Plain or our Spruce Grove office, whichever is closer to you! Our employees are paid for driving time and are reimbursed mileage for drives outside of Spruce and Stony.

Travel Fee:

Any cleans outside of Spruce Grove or Stony Plain are charged a small travel fee to cover the mileage to and from your home or location. This fee is $0.50 per kilometer from either our Stony Plain or our Spruce Grove office, whichever is closer to you! Our employees are paid for driving time and are reimbursed mileage for drives outside of Spruce and Stony.

For clients within Stony Plain and Spruce Grove (in town street addresses only), we simply add a tiny $5 fuel charge. We decided to do this to be able to adequately reimburse staff for gas and vehicle usage as of May 26, 2022.

Both rates are subject to change without notice, and we will try our hardest to keep them super affordable.

To get a quote, contact us or fill out the form on the Quotes Page

 

There are 4 ways to book a cleaning with us:

1. Call us at (780) 819-0118.

2. Fill out our quote request form.

3. Email us at info@queendomcleaning.com

4. Find us on Facebook and send us a message.

Yes.

First of all, Queendom Cleaning Ltd carries general liability insurance coupled with a fidelity bond through RSA Insurance.

Secondly, all of our employees are covered by WCB.

Lastly, Queendom Cleaning Ltd. holds a tri-municipal business license.

Residential: We accept payment for services through your Jobber account. Jobber Payments accepts all major credit and debit cards. As long as your card has a Visa, mastercard, Amex, or Discover logo on it, Jobber will accept your card. All payments are processed securely by Stripe. If you cannot use these methods, please let us know so we can accommodate you.

Commercial/Janitorial: We accept Electronic Money Transfers, cheques, and credit card payments.

For sure, we are pet friendly. We love all pets as long as they are happy to see us!

We recommend that all pets are secured in a crate or separate room if you worry about them escaping, feeling wary of a stranger, or slipping on a freshly cleaned floor!

Plus, we do not let pets outside because of safety reasons.

To learn more, check out our pet-friendly video here

100% safe, non-toxic and eco-friendly.

Queendom Cleaning provides all products and tools. All of our products are non-toxic and eco-friendly professional grade cleaning products from Bliss Cleaning Products Canada

We may refuse to use certain products such as bleach because of safety reasons. Please ensure you have a toilet brush on each floor of your house.

Moreover, if you want us to use your products or tools then we will not be held responsible for any equipment failures.

Your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning Ltd. for these instances.

You are welcome to provide your own cleaning products, however, it is not a requirement.

If you would like us to use your products or tools, we will not be held responsible for equipment failures and your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning Ltd. for these instances.

You bet!

We collect a background check and several references for each new employee. Moreover, by working closely with trainees during the training period we do our best to determine trustworthiness.

Single Service: 3 business days notice by phone or email. Less than 3 business days: 50% of service rate invoiced. One business day or less: 100% of service rate invoiced.

Total cancellation: We require 1 month/30 days notice to cancel recurring cleaning services.

Stat Holidays: We are closed and will contact you for rebooking or skipping.

We do not accept cancellations on the weekends or before 9:00 am or after 3:00 pm. Cancellations are invoiced because we cannot fill the spot that was saved and we will still pay the employee for the time lost.

We always try our best to send the same cleaner as often as possible and for as long as possible, however we cannot guarantee that we will be able to do that.

Our staff changes as people find brighter opportunities and eventually move on – we are very happy to see our staff grow and achieve their goals. Additionally, staff availability changes and sick/personal/vehicle days happen.

It would be best to expect to see different team members in your home as time goes on. If you find a particular favorite, you are welcome to let us know and we can try to assign them to your home as often as possible.

Residential clients do not need to sign a contract; however, all clients are bound by our Service Agreement and all of the policies within it once a quote is signed (or when services start, if a quote was not signed, which is rare).

We offer loyalty pricing to janitorial clients who sign a 12 month contract (based on quotes and rates from January 20th, 2022 onward).

Waivers

We now require all new clients to sign a damage waiver. Our main reason for doing this to prevent us from covering damages that specifically could have happened to anyone (including you). For example, maybe we open a door and the knob falls off, or we pick up something that is old and it falls apart – these things are out of our control and we have to limit our liability. Additionally, we have this in place for clients who request that we push or pull furniture that could scratch a floor (we recommend you test your furniture first and let us know if we should NOT move something – like pulling out a fridge or stove! And lastly, we have this in place for clients who request that we use client provided tools or cleaners (we usually bring everything!). Please do not hesitate to inquire about this. It is mandatory to move forward. We still carry our WCB and General Liability coverage.

We have written a lengthy Service Agreement that covers everything we could possibly imagine we need you to know! It can seem daunting and excessive, we know, but we promise that most of that stuff comes from either experience, or the desire to protect our clients or our business. Much of the information is preventative as well. Please read this prior to hiring us.

 Service Agreement >

Waivers

We now require all new clients to sign a damage waiver. Our main reason for doing this to prevent us from covering damages that specifically could have happened to anyone (including you). For example, maybe we open a door and the knob falls off, or we pick up something that is old and it falls apart – these things are out of our control and we have to limit our liability. Additionally, we have this in place for clients who request that we push or pull furniture that could scratch a floor (we recommend you test your furniture first and let us know if we should NOT move something – like pulling out a fridge or stove! And lastly, we have this in place for clients who request that we use client provided tools or cleaners (we usually bring everything!). Please do not hesitate to inquire about this. It is mandatory to move forward. We still carry our WCB and General Liability coverage.

There is not a ton you need to do before we come. The whole point is for you to be able to take a break! There are a couple of suggestions we have so you can make the most out of our service:
  1. We do not quote for a lot of toy pick up, so we don’t add time for major toy pick up. If this is something you would love, just let us know so we can add more time and quote you for it. Otherwise, your cleaner may just need to prioritize and work around a big toy area. If you are not sure what we mean, just ask! A few toys are not a big deal, and we want you to be happy.
  2. If you thought of something last minute that you would like your cleaner to know, you can leave a note! Or text us at 780-819-0118.
  3. Make sure your locks are working and if you have changed our code, let us know!
  4. Please make sure we can safely get to your door (shoveling or clearing the driveway in rural areas), and please sand or salt your walkways in icy conditions.
  5. Make a note of anything you notice from last time and feel free to discuss it with your cleaner if you wish.
The more easily accessible space and surfaces we have to clean, the more detailed we can be! Whatever the case is, we will always do our best.

For our standard, routine cleaning services we have to limit ourselves to some extent. Here is a list of things we absolutely do not do (this is not an exhaustive list). We do not:

  • Clean very delicate items
  • Clean inside decorative cabinets or china cabinets
  • Clean under, inside, or on top of something that is not reachable from a 1-step stool (provided), or a safe 2-3 step stool (which you may provide if desired).
    Move heavy furniture or furniture that may scratch the floor.
  • Clean up pet messes
  • Clean litter boxes or rooms that contain very full and odorous litter boxes and do not have ventilation
  • Clean inside fireplaces
  • Enter a room with somebody sleeping in it
  • Take anything off the property (eg. garbage)
  • Run errands (as much as we would like to)
  • Do anything outside

Here is a list of things we do not include in our routine services, but can certainly be requested and paid for (this is not an exhaustive list). We do not:

  • Move items on floor of pantry
  • Clean super cluttered surfaces
  • Do large loads of dishes or unload the dishwasher
  • Do specialty cleaning such as polishing furniture or leather (just let us know, we can do this with your provided product and a little extra time)
  • Tidy play rooms (when they get wild and it isn’t just a few toys laying around)
    Wash boot mats
  • Clean rooms that are not included in the quote

All in all, our staff know what is included in our services and will always do their best to make you feel special. Please do not add tasks on to your cleaning without contacting our office first. We generally do not have time for extra special tasks if we are aiming to do a fantastic job on your regular cleaning.

We can add extras on to any cleaning as long as we have notice (usually 1 week is good). For any addition, we make this simple by charging for the time in 15 minute increments which are $12.50.

So if you decide you want your oven cleaned, your cleaner will do their usual job. Then, they will start the oven. When they finish they will notify the office how long the extra task took and we will add that time to your invoice!

Please do not add extra tasks to any service without first checking with the office. We do not want your cleaner to be late for their second job of the day, or to get off work later than planned. We must always account for extra time and tasks. As an option: if you ask your cleaner when she arrives if she can do something extra, she can check her schedule and decide for herself if that will fit in her day, then she will notify the office of the change!

Questions about Queendom's products

We made the cleaning powder and paste for several reasons:

  1. It was difficult and almost impossible to find a product that was clean and natural
  2. It was almost impossible to find a product that wouldn’t scratch a chrome tap
  3. Most cleaning pastes were either very ineffective or were incredibly expensive
  4. Nothing was good enough for Queedom 🙂 We want non-toxic, eco-friendly, and highly
    effective products that we understand!

Our powder is made with natural minerals, and our cream is made with a biodegradable surfactant and minerals.

We have formulated these products to be virtually scratch free. They are made with soft natural abrasives, and we have never experienced damage from these products. We do recommend you ALWAYS spot test before getting too crazy!

You can use these on most non-porous hard surfaces like counters, sinks (including composite), chrome, stainless steel, porcelain, glass, pots, pans, cutlery, showers, tubs, tile, sealed grout, and sealed granite. It is safe for use on some stone surfaces, but some surfaces may be sealed and require specific cleaning products. Always refer to your care instructions provided by the manufacturer.

Avoid use on: unsealed stone, granite, or grout, wood, soft plastics and plastic shower surrounds (use a soft cloth only and spot test), soft and porous materials, people, and pets.

Always be sure to read and follow manufacturer labels and to spot test cleaning products on an inconspicuous area.

The glass containers are recyclable, please wash them first!

Our cleaning powder and paste are packed in washable re-usable containers! You can safely reuse these containers if you wash them really well, or you can wash them and donate them to a thrift store.

We post videos on our YouTube page. Click here!

You can:

  1. Buy it on our website and have it shipped to your home.
  2. Buy it on our website and have it delivered within Spruce Grove or Stony Plain, Alberta for $5.00.
  3. Order it with your cleaning service by emailing us at info@queendomcleaning.com
  4. Buy it on our website and pick it up by request (in Spruce Grove).

Jennifer McBurney.
CEO, Queendom Cleaning Ltd.

Our goal is to create liberating and satisfying experiences for our clients and staff through the mastery of customer service and the art of cleaning.
I know that's a mouthful, I am working on it.

Ready To Join The Queendom Family?

Queendom Cleaning Ltd. is based in Spruce Grove, Alberta. We work locally and provide jobs to people that are our neighbors, and yours, in an effort to invest in our community. We make earth, health, and safety conscious decisions in order to provide an ideal service to you and your family.

We serve Edmonton, Stony Plain, Spruce Grove, Seba Beach, Onoway, Calahoo, Parkland County and surrounding areas.