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We charge $50.00/hour per cleaner for all one time services (moving in or out, pre-listing, deep cleaning, etc.).
INCLUDES:
– All supplies and tools
– Licensed, bonded, insured, and WCB covered cleaning technicians, and exemplary customer service.
– Access to your client hub where you can request new work or view your past invoices, quotes, pay invoices and much more
We charge a flat rate for all recurring cleaning services (weekly, bi-weekly, monthly). This rate is specific to your home and is determined with a quote.
Any cleans outside of Spruce Grove or Stony Plain are charged a small travel fee to cover the mileage to and from your home or location. This fee is $0.50 per kilometer from either our Stony Plain or our Spruce Grove office, whichever is closer to you! Our employees are paid for driving time and are reimbursed mileage for drives outside of Spruce and Stony.
Travel Fee:
Any cleans outside of Spruce Grove or Stony Plain are charged a small travel fee to cover the mileage to and from your home or location. This fee is $0.50 per kilometer from either our Stony Plain or our Spruce Grove office, whichever is closer to you! Our employees are paid for driving time and are reimbursed mileage for drives outside of Spruce and Stony.
For clients within Stony Plain and Spruce Grove (in town street addresses only), we simply add a tiny $5 fuel charge. We decided to do this to be able to adequately reimburse staff for gas and vehicle usage as of May 26, 2022.
Both rates are subject to change without notice, and we will try our hardest to keep them super affordable.
To get a quote, contact us or fill out the form on the Quotes Page
There are 4 ways to book a cleaning with us:
1. Call us at (780) 819-0118.
2. Fill out our quote request form.
3. Email us at info@queendomcleaning.com
4. Find us on Facebook and send us a message.
Yes.
First of all, Queendom Cleaning Ltd carries general liability insurance coupled with a fidelity bond through RSA Insurance.
Secondly, all of our employees are covered by WCB.
Lastly, Queendom Cleaning Ltd. holds a tri-municipal business license.
Residential: We accept payment for services through your Jobber account. Jobber Payments accepts all major credit and debit cards. As long as your card has a Visa, mastercard, Amex, or Discover logo on it, Jobber will accept your card. All payments are processed securely by Stripe. If you cannot use these methods, please let us know so we can accommodate you.
Commercial/Janitorial: We accept Electronic Money Transfers, cheques, and credit card payments.
We love all pets as long as they are happy to see us! If you have a dog please keep your dog in a separate area while we are cleaning, this is especially important if your dog is nervous, aggressive, or not used to strangers in your home. In the event you have a dog that becomes protective or reactive, we will not be able to clean for you until the dog is secured. While we love all animals and want them to be comfortable in their own home, our safety comes first.
We recommend that all pets are secured in a crate or separate room if you worry about them escaping, feeling wary of a stranger, or slipping on a freshly cleaned floor!
We do not let pets outside even with permission.
To learn more, check out our pet-friendly video here
100% safe, non-toxic and eco-friendly.
Queendom Cleaning provides all products and tools. All of our products are non-toxic and eco-friendly professional grade cleaning products from Bliss Cleaning Products Canada
We may refuse to use certain products such as bleach because of safety reasons. Please ensure you have a toilet brush on each floor of your house.
Moreover, if you want us to use your products or tools then we will not be held responsible for any equipment failures.
Your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning Ltd. for these instances.
You are welcome to provide your own cleaning products, however, it is not a requirement.
If you would like us to use your products or tools, we will not be held responsible for equipment failures and your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning Ltd. for these instances.
You bet!
We collect a background check and several references for each new employee. Moreover, by working closely with trainees during the training period we do our best to determine trustworthiness.
Single Service: 3 business days notice by phone or email. Less than 3 business days: 50% of service rate invoiced. One business day or less: 100% of service rate invoiced.
Total cancellation: We require 1 month/30 days notice to cancel recurring cleaning services.
Stat Holidays: We are closed and will contact you for rebooking or skipping.
We do not accept cancellations on the weekends or before 9:00 am or after 3:00 pm. Cancellations are invoiced because we cannot fill the spot that was saved and we will still pay the employee for the time lost.
We always try our best to send the same cleaner as often as possible and for as long as possible, however we cannot guarantee that we will be able to do that.
Our staff changes as people find brighter opportunities and eventually move on – we are very happy to see our staff grow and achieve their goals. Additionally, staff availability changes and sick/personal/vehicle days happen.
It would be best to expect to see different team members in your home as time goes on. If you find a particular favorite, you are welcome to let us know and we can try to assign them to your home as often as possible.
Residential clients do not need to sign a contract; however, all clients are bound by our Service Agreement and all of the policies within it once a quote is signed (or when services start, if a quote was not signed, which is rare).
We offer loyalty pricing to janitorial clients who sign a 12 month contract (based on quotes and rates from January 20th, 2022 onward).
Waivers
We now require all new clients to sign a damage waiver. Our main reason for doing this to prevent us from covering damages that specifically could have happened to anyone (including you). For example, maybe we open a door and the knob falls off, or we pick up something that is old and it falls apart – these things are out of our control and we have to limit our liability. Additionally, we have this in place for clients who request that we push or pull furniture that could scratch a floor (we recommend you test your furniture first and let us know if we should NOT move something – like pulling out a fridge or stove! And lastly, we have this in place for clients who request that we use client provided tools or cleaners (we usually bring everything!). Please do not hesitate to inquire about this. It is mandatory to move forward. We still carry our WCB and General Liability coverage.
We have written a lengthy Service Agreement that covers everything we could possibly imagine we need you to know! It can seem daunting and excessive, we know, but we promise that most of that stuff comes from either experience, or the desire to protect our clients or our business. Much of the information is preventative as well. Please read this prior to hiring us.
Waivers
We now require all new clients to sign a damage waiver. Our main reason for doing this to prevent us from covering damages that specifically could have happened to anyone (including you). For example, maybe we open a door and the knob falls off, or we pick up something that is old and it falls apart – these things are out of our control and we have to limit our liability. Additionally, we have this in place for clients who request that we push or pull furniture that could scratch a floor (we recommend you test your furniture first and let us know if we should NOT move something – like pulling out a fridge or stove! And lastly, we have this in place for clients who request that we use client provided tools or cleaners (we usually bring everything!). Please do not hesitate to inquire about this. It is mandatory to move forward. We still carry our WCB and General Liability coverage.
For our standard, routine cleaning services we have to limit ourselves to some extent. Here is a list of things we absolutely do not do (this is not an exhaustive list). We do not:
Here is a list of things we do not include in our routine services, but can certainly be requested and paid for (this is not an exhaustive list). We do not:
All in all, our staff know what is included in our services and will always do their best to make you feel special. Please do not add tasks on to your cleaning without contacting our office first. We generally do not have time for extra special tasks if we are aiming to do a fantastic job on your regular cleaning.
We can add extras on to any cleaning as long as we have notice (usually 1 week is good). For any addition, we make this simple by charging for the time in 15 minute increments which are $12.50.
So if you decide you want your oven cleaned, your cleaner will do their usual job. Then, they will start the oven. When they finish they will notify the office how long the extra task took and we will add that time to your invoice!
Please do not add extra tasks to any service without first checking with the office. We do not want your cleaner to be late for their second job of the day, or to get off work later than planned. We must always account for extra time and tasks. As an option: if you ask your cleaner when she arrives if she can do something extra, she can check her schedule and decide for herself if that will fit in her day, then she will notify the office of the change!
Sort of. All clients must sign a waiver and are subject to our detailed
We made the cleaning powder and paste for several reasons:
Our powder is made with natural minerals, and our cream is made with a biodegradable surfactant and minerals.
We have formulated these products to be virtually scratch free. They are made with soft natural abrasives, and we have never experienced damage from these products. We do recommend you ALWAYS spot test before getting too crazy!
You can use these on most non-porous hard surfaces like counters, sinks (including composite), chrome, stainless steel, porcelain, glass, pots, pans, cutlery, showers, tubs, tile, sealed grout, and sealed granite. It is safe for use on some stone surfaces, but some surfaces may be sealed and require specific cleaning products. Always refer to your care instructions provided by the manufacturer.
Avoid use on: unsealed stone, granite, or grout, wood, soft plastics and plastic shower surrounds (use a soft cloth only and spot test), soft and porous materials, people, and pets.
Always be sure to read and follow manufacturer labels and to spot test cleaning products on an inconspicuous area.
The glass containers are recyclable, please wash them first!
Our cleaning powder and paste are packed in washable re-usable containers! You can safely reuse these containers if you wash them really well, or you can wash them and donate them to a thrift store.
We post videos on our YouTube page. Click here!
You can:
At Queendom, we have two simple goals: to do what we say we are going to do for our clients, and to respect our employees.
If you are here, then maybe you share some of our values:
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Queendom Cleaning Ltd. is based in Spruce Grove, Alberta. We work locally and provide jobs to people that are our neighbors, and yours, in an effort to invest in our community. We make earth, health, and safety conscious decisions in order to provide an ideal service to you and your family.
We serve Edmonton, Stony Plain, Spruce Grove, Seba Beach, Onoway, Calahoo, Parkland County and surrounding areas.
Our minimum charge is $100 for 2 hours.
A credit card is required to secure your booking and will be held on file. Your credit card will be charged once your cleaning is complete. Please note that we require 3 business days notice to adjust your service and we do not offer refunds. If something was not completed (eg. a certain room not cleaned by your request), we can add a credit to your next service only.
Your credit card information is securely stored by Stripe. Please visit https://stripe.com/docs/security/stripe for more information.
A minimum deposit of 25% is required for all first time bookings and all hourly bookings. We may occasionally require a 50% deposit depending on the length of the visit or the distance we have to travel. Any services quoted over $800 will be required to pay a 50% deposit.
If you need to cancel and cannot re-book at a later date, we will refund 100% of the deposit as long as 3 business days’ notice is given to cancel. If less than 3 days notice is given and we cannot fill your spot, 50% of your deposit is forfeited (we will pay the scheduled employees), and the remainder will be e-transferred to you. If we can fill the spot, we will refund the whole deposit.
If you cancel within 1 business day/24 hours of your appointment, the deposit will not be refunded.
Single Service: 3 business days notice by phone or email. Less than 3 business days: 50% of service rate invoiced. One business day or less: 100% of service rate invoiced.
Total cancellation: We require 1 month/30 days notice to cancel recurring cleaning services.
Stat Holidays: We are closed and will contact you for rebooking or skipping.
Any cleans outside of Spruce Grove or Stony Plain are charged a small travel fee to cover the mileage to and from your home or location. This fee is $0.50 per kilometer from either our Stony Plain or our Spruce Grove office, whichever is closer to you! Our employees are paid for driving time and are reimbursed mileage for drives outside of Spruce and Stony.
We have a 1 hour arrival window. We always aim to be on time but many factors can affect this. 8 am appointments allow for a 15 minute arrival window unless road conditions are poor, we may arrive later.
Please allow for up to 1 hour of flexibility in the arrival and start time of your cleaning.
Please secure or safely stow precious items or valuables prior to your service. This will offer you peace of mind and eliminate potential accidents. Loose change on the floor may disappear in a vacuum, and small jewelry should be stored away from dusted or wiped areas so we can efficiently clean the area without fear of knocking something down a vent!
If we break or damage something in your home, we will do our best to make it right. We limit our liability, at a maximum, to the total value of your cleaning service for ANY claims that may arise.
Any damages or concerns must be reported to our office within 24 hours, an email along with photographs of the issue must be emailed to info@queendomcleaning.com. We will work with you to determine a solution. If we do not receive supporting photos and/or email responses to any attempt to discuss any issue with you within 24 hours of our initial response, we reserve the right to waive the issue and will not provide any compensation or pursue the issue further.
Using Client Provided Tools and Products
We do not use client provided tools (vacuums mostly) unless a damage waiver is signed. This is because our staff are only trained in the proper use of our tools and equipment. It would be unwise to have multiple staff members using equipment they are not familiar with. If use of client equipment is agreed upon, we will not be held responsible for equipment failures, damages, or ANY damages resulting from the use of client provided tools, equipment, or cleaning products and your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning for these instances.
We use Bliss All Purpose Cleaner for almost everything, including floors. We dilute this product as directed on the label. We also use a Shower, Tub, and Tile product from Bliss Cleaning Products Canada on tubs, showers, and sinks.
Other than those, we use Bliss cleaning powder and Bliss cleaning cream on hard, non-porous surfaces as needed for deeper cleaning. You can review these at www.cleanbliss.ca.
If you have specialty surfaces in your home, we recommend reviewing these products and their ingredients to be sure they will be safe to use in your home. We have used all of these products for many years and have not encountered any issues. However, it is not possible to anticipate every surface in every home, or to train all of our staff to be able to differentiate between the many, many types of surface we may encounter.
If you have delicate or specialty surfaces in your home (such as bronze, untreated stone, unsealed wood floors), please let us know if you would like us to use our products or if you have acquired some specialty product for your surfaces.
We use gentle products to significantly reduce the potential for damage, however, we must again note here that we do not accept liability for damage to surfaces from the products we use, as we require clients to disclose specialty surfaces and provide products for them. If nothing is noted or disclosed, we will be unaware.
Clients are welcome to leave cash tips and gifts for cleaners if desired. It is very much appreciated, but absolutely not expected or required. In the case of tips, cash is best. Please do not add tips to e-transfer payments.
Our online payment system through Jobber now has a tip function and that way tips easily go directly to your cleaner :)
All our our team members are fully trained for a minimum of 2 weeks, depending on experience (often 3 weeks). After that we perform quality checks routinely. Our staff are bondable, insured, and covered by WCB and everybody provides a clear/negative criminal record check.
For scheduling, we try our best to send the same cleaner as often as possible. This way they get to know you, your pets, your home, and your preferences. But, as you know, life happens. Your assigned cleaner may change without notice if somebody is sick, if weather is causing transportation issues, or if you cleaner finds an opportunity to change jobs or changes their availability for us. We will do our best to let you know of these changes, but sometimes we have to make changes quickly and do not have time to notify our clients. If we are swapping clients between cleaners due to weather or availability changes, your cleaner will call the replacement to give them all the details they want them to know!
We can do laundry and will offer more information during the quote process. Please note that we will assume ZERO liability for laundry and laundry machines. If you would like laundry done, please only leave laundry for us that is a simple wash and dry process and that you are certain your machines can care for properly. When we say that we assume no liability for the machines as well, that is because any issues that may arise would be unforseen and likely could have happened to you if you were running the next load of laundry.
Quotes are based on the normal occupancy of the home at the time. If the number of human or animal occupants increases, the quote may be adjusted. If an occupant is sleeping in a bedroom while the service is in progress, our team will not enter the room and no discount will be applied to the invoice due to the skipped room. We do not apply discounts for removing rooms from the service when we arrive to clean, your time slot requires full payment of the applicable rate used to hold the spot.
There is not a ton you need to do before we come. The whole point is for you to be able to take a break! There are a couple of suggestions we have so you can make the most out of our service:
The more easily accessible space and surfaces we have to clean, the more detailed we can be! Whatever the case is, we will always do our best.
Any obvious bodily fluids etc. (both animal and human) will be strictly avoided. Locations with pest infestations, including mice, will be vacated immediately. This also includes excessive animal feces or urine. If unsanitary conditions or items are encountered, we reserve the right to immediately vacate the premises and will invoice accordingly.
Some activities may require a second person or management approval. A single cleaner cannot clean beyond arms reach on a one-step stool. If a team is present and a small step-ladder is provided, the ladder may be used. We do not clean outside. We do not push, pull, or lift heavy items or furniture at all. If you request furniture to be moved that cannot be lifted by one person, we will not be held liable for any damage caused by pushing or pulling furniture (eg. scratching floors). We recommend protecting the floor by using felt pads or similar, as you see fit.
We do not clean television screens (we dust them and wipe the frames).
You must provide permission to move large furniture in writing and release us from any liability related to damages that could be caused by dragging heavy furniture. If you would like large/heavy furniture cleaned behind, please move the unit for our technicians. This includes stoves and fridges – they will only be moved if deemed safe to do so (we do not want to scratch the floor).
We love them! If you feel better having your pet secured during your service, please let us know or have them ready for us. We cannot accept any responsibility for any incidents arising while we are in the home related to your pet. Our technicians are not permitted to let your pet outside.
From time to time, our team members make videos or take photos in the homes we clean. We will never take a photo of something personal or sensitive. The photos we take are used to showcase our work and will be posted on all social media channels. If you do not want photos or videos taken in your home, please let us know and we will honour your request.
Flat rate services are based on the assumption that the occupants (human and animal) and use of the home does not change. We still set a time limit for our technicians for this type of service. If we find we require more time than originally anticipated, we will update your rate so we can ensure we have the time to reach our standards of cleaning. All services are charged at a flat rate unless you have requested hourly cleaning and provided a priority list or have indicated that we may clean for as long as it takes.
If we have not cleaned your location for longer than two months, your next service will be charged by the hour so we can spend the time needed to do a good job.
Our hourly cleaning rate is $50/hour per cleaner (2 cleaners is $100 per hour) as of July 19th, 2021. Flat rates for routine cleaning (on-going services such as monthly and bi-weekly) are scheduled at a rate of $50/hour, though occasionally a flat rate cleaning service may take more or less time than regularly scheduled. We do not adjust rates if this is caused by the speed of the assigned employee.
Initial, move in, move out, deep cleans, etc., are all estimated and charged by the hour. You will only pay for the time we clean.
Hourly cleaning is booked per cleaner plus GST and our hourly rate is subject to change at any time. If it changes, current bookings will not change. An hourly cleaning estimate is an estimate only. If you would like to set a priority list we can do that, and our team will clean those areas first and move on to other tasks after they are finished, but will only stay until your time limit is reached. Otherwise, our team will clean until the required tasks are complete, regardless of the time booked and of the estimated time. We are usually pretty close in our estimates, but when we get down to the deep corners we may find we have underestimated. Our team will attempt to notify you if this is the case.
We are happy to accommodate limited time arrangements, but must stress that we recommend allowing us to quote you for the full clean. We do not want you to be disappointed if you have expectations beyond what we can complete in your specified amount of time. This is why it is our policy that we do not guarantee the completion of any or all tasks requested if we are operating on a restricted amount of time.