Refund and Return Policy

Shipping Costs

Within Alberta: $10 flat rate
Within Canada: $15 flat rate
For orders over $75: Free
International shipping rates will be calculated after checkout and we will contact you for
payment. As we grow, we will make international purchases easier!

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we
can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If you purchased your product from a retailer, you must return it to the retailer.
There are certain situations where only partial refunds are granted:
● The product has been used;
● Any item that is returned more than 30 days after deliver

Refunds

Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days
(usually around 10 days).
Late or missing refund

Late or missing refunds

A 25% deposit is required for all first-time bookings and all hourly bookings. The deposit will be requested with your quote. If you need to cancel and cannot re-book at a later date, we will refund the deposit as long as a 3 business days notice is given, as per our Cancellation Policy below. If no notice (1 business day/24 hours) is given, the refund is forfeited (the spot cannot be held and we will pay the employees who were scheduled).

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Payment for a completed service must be made on the same day as the service, unless otherwise agreed in writing. Any invoices overdue by 30 calendar days or more will be pursued by MetCredit – a consumer debt collection agency, or by Queendom Cleaning in Provincial Civil Court. We prefer to work together to resolve anything that would result in this process

Shipping returns

To return your product, you should mail your product to:
71 Wellington Crescent, Spruce Grove, AB, T7X 1J9. This is a private address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted
from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may
vary.
If you are returning more expensive items, you may consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you live nearby (near Spruce Grove, AB), and need to make a return or exchange, you may
contact us at 780-819-0118 or info@queendomcleaning.com and we can arrange a drop
off/pick up location to skip the shipping.

Need help?

Contact us at info@queendomcleaning.com for questions related
to refunds and returns

Ready To Join The Queendom Family?

Queendom Cleaning Ltd. is based in Spruce Grove, Alberta. We work locally and provide jobs to people that are our neighbors, and yours, in an effort to invest in our community. We make earth, health, and safety conscious decisions in order to provide an ideal service to you and your family.

We serve Edmonton, Stony Plain, Spruce Grove, Seba Beach, Onoway, Calahoo, Parkland County and surrounding areas.