Frequently Asked Questions

We charge $50.00/hour per cleaner for all one time services (moving in or out, pre-listing, deep cleaning, etc.).

INCLUDES:

– All supplies and tools

–  Licensed, bonded, insured, and WCB covered cleaning technicians, and exemplary customer service.

–  Access to your client hub where you can request new work or view your past invoices, quotes, pay invoices and much more

We charge a flat rate for all recurring cleaning services (weekly, bi-weekly, monthly). This rate is specific to your home and is determined with a quote.

To get a quote, contact us or fill out the form on the Quotes Page

 

There are 4 ways to book a cleaning with us:

1. Call us at (780) 819-0118.

2. Fill out our quote request form.

3. Email us at info@queendomcleaning.com

4. Find us on Facebook and send us a message.

Yes.

First of all, Queendom Cleaning Ltd carries general liability insurance coupled with a fidelity bond through RSA Insurance.

Secondly, all of our employees are covered by WCB.

Lastly, Queendom Cleaning Ltd. holds a tri-municipal business license.

We accept the following forms of payment:

1. Cheques, payable to Queendom Cleaning Ltd.

2. Cash.

3. E-transfers to payments@queendomcleaning.com

4. Credit card paid via your invoice.

All payments are due within 2 business days of service completion. Accounts exceeding 45 days past due are sent for collection.

Also, all new customers are required to pay a 25% deposit to book their first service. You can pay deposits via e-transfer or a credit card.

We always honour our service guarantee no matter what.

For sure, we are pet friendly. We love all pets as long as they are happy to see us!

We recommend that all pets are secured in a crate or separate room if you worry about them escaping, feeling wary of a stranger, or slipping on a freshly cleaned floor!

Plus, we do not let pets outside because of safety reasons.

To learn more, check out our pet-friendly video here

100% safe, non-toxic and eco-friendly.

Queendom Cleaning provides all products and tools. All of our products are non-toxic and eco-friendly professional grade commercial cleaners.

We may refuse to use certain products such as bleach because of safety reasons. Please ensure you have a toilet brush on each floor of your house.

Moreover, if you want us to use your products or tools then we will not be held responsible for any equipment failures.

Your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning Ltd. for these instances.

You are welcome to provide your own cleaning products, however, it is not a requirement.

If you would like us to use your products or tools, we will not be held responsible for equipment failures and your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning Ltd. for these instances.

You bet!

We collect a background check and several references for each new employee. Moreover, by working closely with trainees during the training period we do our best to determine trustworthiness.

Yes and no.

You are welcome to be home while we clean, however, it is not mandatory. We can access the home with a key or a garage or door code, etc.

To cancel a booking, we require a 3 business days notice by phone or email.

Less than 3 business days: We invoice 50% of service rate.

One business day or less: We invoice 100% of service rate.

Total cancellation: we appreciate two weeks notice.

Stat Holidays: we are closed and will contact you for rebooking or skipping.

Questions about Queendom's products

We made the cleaning powder and paste for several reasons:

  1. It was difficult and almost impossible to find a product that was clean and natural
  2. It was almost impossible to find a product that wouldn’t scratch a chrome tap
  3. Most cleaning pastes were either very ineffective or were incredibly expensive
  4. Nothing was good enough for Queedom 🙂 We want non-toxic, eco-friendly, and highly
    effective products that we understand!

Our powder is made with natural minerals, and our cream is made with a biodegradable surfactant and minerals.

We have formulated these products to be virtually scratch free. They are made with soft natural abrasives, and we have never experienced damage from these products. We do recommend you ALWAYS spot test before getting too crazy!

You can use these on most non-porous hard surfaces like counters, sinks (including composite), chrome, stainless steel, porcelain, glass, pots, pans, cutlery, showers, tubs, tile, sealed grout, and sealed granite. It is safe for use on some stone surfaces, but some surfaces may be sealed and require specific cleaning products. Always refer to your care instructions provided by the manufacturer.

Avoid use on: unsealed stone, granite, or grout, wood, soft plastics and plastic shower surrounds (use a soft cloth only and spot test), soft and porous materials, people, and pets.

Always be sure to read and follow manufacturer labels and to spot test cleaning products on an inconspicuous area.

The glass containers are recyclable, please wash them first!

Our cleaning powder and paste are packed in washable re-usable containers! You can safely reuse these containers if you wash them really well, or you can wash them and donate them to a thrift store.

We post videos on our YouTube page. Click here!

You can:

  1. Buy it on our website and have it shipped to your home.
  2. Buy it on our website and have it delivered within Spruce Grove or Stony Plain, Alberta for $5.00.
  3. Order it with your cleaning service by emailing us at info@queendomcleaning.com
  4. Buy it on our website and pick it up by request (in Spruce Grove).

Yes and no.

While the product is natural and non-toxic, they are made with minerals, and not the kind we take in our vitamins. You will want to keep these out of reach in a safe area. You will want to avoid getting these products in your eyes, ingesting them, and breathing the powder in excessively. If you have sensitive skin or allergies, consider wearing gloves. But, these products are so gentle that our cleaning teams have never had an issue with them getting on their skin.

Jennifer McBurney.
CEO, Queendom Cleaning Ltd.

Our goal is to create liberating and satisfying experiences for our clients and staff through the mastery of customer service and the art of cleaning.
I know that's a mouthful, I am working on it.

Ready To Join The Queendom Family?

Queendom Cleaning Ltd. is based in Spruce Grove, Alberta. We work locally and provide jobs to people that are our neighbors, and yours, in an effort to invest in our community. We make earth, health, and safety conscious decisions in order to provide an ideal service to you and your family.

We serve Edmonton, Stony Plain, Spruce Grove, Seba Beach, Onoway, Calahoo, Parkland County and surrounding areas.

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